[Support request] Tickets cannot be opened

  • September 2, 2021 at 2:17 am #8086
    M
    MA-Austria
    Participant

    Hey!

    After installing osticketawesome, some incoming tickets cannot be opened anymore.
    Most of the tickets are working normally, but approx. 1 out of 15 cannot be opened.

    Heres output of nginx-error-log:

    PHP message: PHP Warning: DateTime::modify(): Failed to parse time string (last Montag of May 2100) at position 8 (t): The timezone could not be found in the database in /var/www/osticket/include/class.schedule.php on line 837
    PHP message: PHP Warning: DateTime::modify(): Failed to parse time string (September 2099 Vorname Montag) at position 15 (V): The timezone could not be found in the database in /var/www/osticket/include/class.schedule.php on line 802
    PHP message: PHP Warning: DateTime::modify(): Failed to parse time string (September 2100 Vorname Montag) at position 15 (V): The timezone could not be found in the database in /var/www/osticket/include/class.schedule.php on line 837
    PHP message: PHP Warning: DateTime::modify(): Failed to parse time string (October 2099 Second Montag) at position 23 (t): The timezone could not be found in the database in /var/www/osticket/include/class.schedule.php on line 802
    PHP message: PHP Warning: DateTime::modify(): Failed to parse time string (October 2100 Second Montag) at position 23 (t): The timezone could not be found in the database in /var/www/osticket/include/class.schedule.php on line 837

    My setup:

    osTicket v1.15.3.1 // osTicket-1.15.3.1-Awesome-101
    PHP 7.2.24-0ubuntu0.18.04.8 // MySQL 10.2.40 // nginx/1.14.0 web server

  • September 2, 2021 at 2:27 am #8088
    M
    MA-Austria
    Participant

    Ok, since errors were related to ./include/class.schedules.php, i’ve deleted all created schedules.

    Now, alle ticket can be opened again. But it’s still a bug. 😉

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