[Resolved] Time tracking

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    • February 2, 2023 at 12:45 am #15028
      P
      Petr Kallen
      Participant

      Hello.
      Please, is there any way to track or record the time spent by an agent on a request in osTicket ? 

      Thank you,
      Peter Kallen

    • April 19, 2023 at 6:12 am #16348
      Justin Brink
      Participant

      And is there also an option to make reports on this? So every mounth you know which customer/company has this amount of tickets and this total of minutes.

    • April 19, 2023 at 11:48 pm #16353
      P
      Petr Kallen
      Participant

      It looks dead in here. For me, it’s basic functionality. So far we are solving it with Redmine Helpdesk plugin and OsTicket implementation is still delayed 🙁

    • April 19, 2023 at 11:59 pm #16357
      Justin Brink
      Participant

      Pity there is no response from the administrators, so there will be nice features in it that are useful for several people

    • April 20, 2023 at 12:05 am #16361
      Justin Brink
      Participant

      @stevland?

    • April 27, 2023 at 9:45 pm #16551
      stevland
      Keymaster

      Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.)

      You should ask here: https://forum.osticket.com/t/feature-request

      Sorry I can’t help.

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