[Resolved] Time tracking To Parent Forum February 2, 2023 at 12:45 am #15028 P Petr KallenParticipant Hello. Please, is there any way to track or record the time spent by an agent on a request in osTicket ? Thank you, Peter Kallen April 19, 2023 at 6:12 am #16348 Justin BrinkParticipant And is there also an option to make reports on this? So every mounth you know which customer/company has this amount of tickets and this total of minutes. April 19, 2023 at 11:48 pm #16353 P Petr KallenParticipant It looks dead in here. For me, it’s basic functionality. So far we are solving it with Redmine Helpdesk plugin and OsTicket implementation is still delayed 🙁 April 19, 2023 at 11:59 pm #16357 Justin BrinkParticipant Pity there is no response from the administrators, so there will be nice features in it that are useful for several people April 20, 2023 at 12:05 am #16361 Justin BrinkParticipant @stevland? April 27, 2023 at 9:45 pm #16551 stevlandKeymaster Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.) You should ask here: https://forum.osticket.com/t/feature-request Sorry I can’t help. You must be logged in to reply to this topic.