[netesi]

I have osTicket-1.12-Awesome-104 but at home page the text

“Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.”

“We provide archives and history of all your current and past support requests complete with responses.”

is not translated in italian. If i set language to french it works, if i set it to italian the text is always in english.

How can i resolve this? How can i modify text to set it correctly?

Thanks

 

 

 

[stevland]

Hmmm this is really odd because it should be working. I just installed the same source files that you downloaded yesterday to test it.

Could you please send me the URL to your Client Portal? If you prefer to not post it in the forum, please email the link to info@osticketawesome.com.

[stevland]

Anyway, all you need to do is open /index.php in the root of your osTicket Awesome directory.

Delete lines 66 and 75

<?php echo __(‘Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.’);?>

and

<?php echo __(‘We provide archives and history of all your current and past support requests complete with responses.’);?>

Simply replace those lines with the text that you want to appear.

 

[netesi]

Hi, i prefer to not modify my files. My url ticket is https://www.thinkvisor.it/supporto/

Can you help me?

[stevland]

Hi @netsi,

Please upgrade to the latest release (osTicket-1.12.2-Awesome-101). As you can see in the demo, the issue with the Italian translations has been fixed!