[In Progress] Unable to fetch emails in the new verion

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    • January 7, 2023 at 8:41 am #14533
      H
      Harshad Kader
      Participant

      Unable to fetch emails in the new verion

    • January 7, 2023 at 10:37 am #14536
      stevland
      Keymaster

      Hello,

      The first thing I would check is your cron job. Make sure the path to api/cron.php is still correct.

      If that doesn’t resolve your issue there is lots of info related to troubleshooting osTicket / email fetching issues in the osTicket forum:

      https://www.google.com/search?q=osticket+email+fetching+not+working

      Keep in mind it is very unlikely this is an issue introduced by osTicket Awesome. In other words, if you’d upgraded to the latest version of vanilla osTicket — whatever the issue is — most likely you’d be experiencing it.

      I point that out because there is no reason to limit your search for a solution to this forum.

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