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[Resolved] Unable to receive end user email notification of email replies Need Help ASAP

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- November 3, 2022 at 8:24 pm #12844
  
  R
  Randy Jonathan
  Participant
  
  osTicket v1.17 // osTicket-1.17-Awesome-102
  PHP 8.0.24 // MySQL 10.3.36 // LiteSpeed web server
  
  Basically, I am unable to receive end user email notification of email replies. But when an user uses the portal we are able to get New message alert
  
  More Details:
  
  https://forum.osticket.com/d/101953-all-notifications-works-except-new-message-appended-and-message-confirmation
- November 7, 2022 at 7:51 am #12910
  
  R
  Randy Jonathan
  Participant
  
  Update: This is a confirmed bug by others, not related to OSTicketAwesome.
  
  https://forum.osticket.com/d/101854-new-message-alert-is-not-sent-after-upgrading-to-117x/6
- November 8, 2022 at 6:22 pm #13034
  
  stevland
  Keymaster
  
  Thanks for the update, Randy.
  
  Sounds super frustrating.
  
  I hope Kevin comes up with a solution for you soon.
  
  .
- November 16, 2022 at 9:31 am #13292
  
  R
  Randy Jonathan
  Participant
  
  1.17.1 fixed the issue.
- November 16, 2022 at 10:06 am #13295
  
  stevland
  Keymaster
  
  Awesome. Thanks for the update.

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