[Mario Kischporski]

Hi,

the user frontend is not working properly for us.
Unfortunately I can’t tell since which version this is the case but these are the main issues I am facing right now:

1. Form fields do not load properly after you select a help topic
2. Dropdown select fields are not displayed properly

 

I will try to upload videos where you can see the exact issues in a reply.
I just tried to do so in the main message here which resulted in loosing all the text I wrote as apparently some issue occured.

 

Thanks and best regards
Alex

[Mario Kischporski]

Did I break the forum now?

My previous reply vanished after I tried to edit it and now I can not post any new replies anymore.

Edit: OK, this worked now.
Maybe links to external sites get blocked?

[Mario Kischporski]

I can not manage to include a video or a link to our cloud.
Can I instead email this to some support address maybe?

[bmerz]

We ran into the same issue.  The screen is referencing the incorrect jquery version.  You can temporarily hit f12 on the screen to get into developer mode and see the 2 404 errors for jquery.  Go into the js folder and make copies of the query files and rename the copies to match the 404 error names.

[Mario Kischporski]

Hi bmerz,

thank you.
I fixed it like that now.

I am really surprised that such a big bug is in the latest release and especially that it was still not fixed with an update.

 

Best regards
Alex

[rglfsucu]

Make the file version changes in upload/include/client/header.inc.php

The version in the file names being called just need to be changed on line 58 and 59

<script type=”text/javascript” src=”<?php echo ROOT_PATH; ?>js/jquery-3.5.1.min.js?ca95150″></script>
<script type=”text/javascript” src=”<?php echo ROOT_PATH; ?>js/jquery-ui-1.13.1.custom.min.js?ca95150″></script>

To

<script type=”text/javascript” src=”<?php echo ROOT_PATH; ?>js/jquery-3.6.3.min.js?ca95150″></script>
<script type=”text/javascript” src=”<?php echo ROOT_PATH; ?>js/jquery-ui-1.13.2.custom.min.js?ca95150″></script>

[stevland]

Hi guys, 

I’m sorry that I’ve been unavailable for a while.

And I agree, this is a terrible mistake.

I’m really pleased that you managed to work out your own solution.

For anyone else that is reading this, upgrade to the latest hotfix (osTicket-1.17.3-Awesome-102) or (recommended) simply open /include/client/header.inc.php and replace its contents with this code.