[Jay M PIetrick]

When a client logs into the client front end into their account and the see the list of there current tickets when they click on the link to view it the screen

just flashes and the list of tickets is still there.

Please help.

Thank you,

Jay

[Jay M PIetrick]

Sorry:

version: System Settings and Preferences — osTicket (v1.10.1)
yes, I tried fierfox, chrome, and internet explorer;

Jay

[stevland]

Sorry to hear about your trouble.

I will try to think of what could cause that. But meanwhile, let’s try to narrow the issue down a bit. Please try the same thing here and tell me the result.

[Jay M PIetrick]

<p> It works on your  demo site, I don’t understand why it doesn’t work with mine, everything else works wonderfully</p>
<p> </p>
<p>Jay</p>

[stevland]

Did you have any modifications (a.k.a. “mods”) installed in your osTicket previous to osTicket Awesome?

If you would like me to have a look please send an email to info@osticketawesome.com with the login for a client account that has at least one open or closed ticket.

[Jay M PIetrick]

No,  to my knowledge I never install any mods. I will send you an email.

Thanks,
Jay

[stevland]

I see the problem, Jay! Please install the latest build from the link I’ve sent you (the fix will be integrated into all versions going forward).

You should be good-to-go. Thank you for taking the time to help me resolve this.