[City of Alton]

What browser are you using, and have you already tried clearing your cache?

[City of Alton]

I can confirm new 1.10.5 v.1.0 the loading notification is gone.  I keep getting duplicate tickets from end users clicking “create ticket” more than once.

[City of Alton]

#footer #osticket,
#footer #ostawesome {
    display: none;
}

 

Did work for me in that file.  I did have to do a ctrl+shift+r to reload the cache to see the change.

[City of Alton]

@gaetan.hardy

You have to upload the image and then select it in a different spot other than “Theme”.

Login as admin. Go to Admin Panel>Company>Logos

Upload your image to here and then make sure the bubble is selected for use custom logo either Client or Staff side.  

Now go back to Theme scroll down to Logo Options and fill in the bubble for Image File and then save selection.

That should work then.

[City of Alton]

@sgps

osTicket Awesome 1.10.4-v1.0 is for osTicket 1.10.4 meaning you must upgrade your osticket from 1.10.1 to 1.10.4 in order for osticket awesome 1.10.4-v1.0 to function correctly.  

[City of Alton]

Thank you for pointing that out.

I removed it, cleared cache, added it, cleared cache, image missing icon is back.

[City of Alton]

Zoom in of gook.

[City of Alton]

Doh!  Such a simple thing I forgot to do before getting on the forums.  Sorry about that.  Ticket closed, and your Awesome.

[City of Alton]

<p>Your permissions on the installed files are set wrong.  You need to verify the account you sign in with, also has access to modify the files.  If you are windows based, it is even more of a pain than apache.</p>

[City of Alton]

stevland LIVES!!!!

First, I will search for IE in forums

Second, Yes I was able to correct the IIS issue.  It was not as bad of an issue as I thought, and it was all about permissions.

Open IIS > Application Pools > find the website right click Advanced Settings > Identity needs to be ApplicationPoolIdentity > OK

Under sites Right click your site > Manage Website > Advanced Settings > Application Pool needs to be DefaultAppPool > OK

Right click on your site again > Edit Permissions > Security > Edit > Add > From This Location needs to be the local machine.

Object name is IIS AppPool\DefaultAppPool when you click check name it should correct to DefaultAppPool. Grant it full rights. Go to the ost-config.php and change that one file to deny write access. If you don’t then when you are in admin side osTicket will pop a message requesting you do so.

If this is confusing let me know and I can try to be more specific lol.

[City of Alton]

hogkammen, you can fix this by editing the index.php file. I am windows based so for me in Notepad++ line 64 in the parenthesis, I changed the “Check Ticket Status” to “Open a New Ticket”.  DO NOT change line number 67 because that is the correct line for “Check Ticket Status.

[City of Alton]

To build on hogkammen, that bug is on the Client Landing Page.  Under Open a New Ticket the button says “Check Ticket Status” even after hovering mouse over it.  Also, IE is still not subject to the theme.  Instead it stays white.  Is this something that is going to stay that way?

[City of Alton]

You were correct it was a permission issue.  Now I can make the changes, but in IE the site looks….bare.  In Chrome its fine.  Months ago, there was rumors of v1.3 release in a few days.  Again, that was months ago.

[City of Alton]

Ownership to “who”?  The files are all owned by “Administrator” but then I am Windows based.

[City of Alton]

I’ve had the same issue you have had as well.  My forum post has been up for four weeks with no response to any of my concerns.  I am not sure if the developers are just that busy trying to fix all of the errors or not.  However, I was able to find a work around for the issue you are having, by editing a .txt file.  For me in was in the installation path>upload>osta>css>themes  the .txt you want to edit is selected.txt  in there you add what ever theme you chose IE Earth or ICE or Custom.  If you choose Custom, you will need to edit the custom.css file with your color codes you want for each section.

Mine was on a windows server 2012 machine, but the folders and files should be the same.

I hope this helps,

-Adam