[CompuTechITGmbH]

Hello @steveland,

 

I’m sorry, I only saw you answered now.

This URL is used to call up the user automatically in the ticket system when they call. The phone software searches for the phone number in the ticket system and displays users.

This was possible under the “normal” OS ticket. We have adapted the script to our system.

Here is an amount from the OS Ticket Forum

[CompuTechITGmbH]

After upgrading to OSTicket to OSTicketAWSOME  the URL doenst work any more….

 

@echo off

if “%3” == “finished” Exit 1
if “%2” == “1” Exit 1
if “%3″== “connect” GOTO los
:los
start https://www.computech-it.de/helpdesk/scp/users.php?tapi=urldecoded^&callerTel=%1

 

before the Upgrade the Script worked…