[guyiac]

It’s weird. Now sometimes I see the option you described, and sometimes I see the option I described. But even when I see the option you described and do that, I don’t see Organization names in the From column.

Thanks for trying to help. I’ll go to the OSTIcket forum.

[guyiac]

no, I am going to edit. what do you see when you click on edit?

And no, it’s not possible that someone customized the view – I’m the only one with that kind of access.

[guyiac]

Thanks. Do you mean the Columns tab when you edit a queue? Because I don’t have the Use standard columns option, I just have an option to Inherit columns from the parent queue.

What am I missing?