[Jaypi]

Hey I just wanted to make a quick update for anyone who stumbles upon this in the future. For me the problem was solved after I uninstalled APCu. I don’t know if this is related to php7.0 or php7.2 or something else but it seems that the APCu module was caching the input field and somehow creating this issue. 

[Jaypi]

Just did further testing. It seems it actually also shows up in a osticket install without osticket awesome.

Just FYI if you’re curious: The issue persisted after I updated to Ubuntu 18.04, php 7.2 and even after I switched to Apache. As soon as my forum account for the osticket forum get’s approved I will open up a thread there.

 

Thank you for your assistance.

[Jaypi]

Hey Stevland

 

I didn’t even realise you pushed out a new version. I updated to osTicket 1.12 and the newest osTicketAwesome version and so  far (at least on my test system) it looks like it’s working. I would contact you again if another issue would pop up.

Thanks for your support.

[Jaypi]

Hi Stevland

 

Would it be possible to do a teamviewer session? I tried to create an AWS instance from my backup but the environment there is different from our local installation and I don’t know if that affects things.

 

Thanks in advance

[Jaypi]

We use v1.11 (d4e240b). I attached a Screenshot with additional information. 

 

If possible I would like to do that as a last resort because I would have to create an AWS instance. At the moment the ticketsystem is only internal and is also only reachable internally.