osTicket Awesome now has Dark Mode.

New in 2023 // By popular demand

SVA.ltd

Anonymous

Forum Replies Created

In reply to: Anything I do in the "Theme" section results in an error (403)

July 21, 2020 at 5:55 am #6112

A
SVA.ltd
Participant

Hi

I involved my datacentre team in the end. Turns out whatever runs the Themes elements in OS Ticket Awesome was being flagged as malware.

They have gone over the elements involved to check they’re not, and subsequently whitelisted the elements so that the themes page now functions.

Not sure exactly which components it was that were being flagged, but wanted to feedback so you can look at any potential issues as I saw someone having similar issues on the forum.

Thanks
Andy 🙂

In reply to: Anything I do in the "Theme" section results in an error (403)

July 8, 2020 at 3:16 pm #6041

A
SVA.ltd
Participant

Totally fresh install as suggested (apart from the config and my database) and it is still doing the same thing.

I even did a fresh download to make sure of that too.

Thanks

Andy

In reply to: Anything I do in the "Theme" section results in an error (403)

July 8, 2020 at 1:37 pm #6038

A
SVA.ltd
Participant

I essentially did this to install it, but I will try again and see whether it fixes it and let you know either way.

In reply to: Anything I do in the "Theme" section results in an error (403)

July 8, 2020 at 9:20 am #6036

A
SVA.ltd
Participant

I have managed to make some basic tweaks with MySQL, however, I would still like to upload my own logo and set a custom theme, so I would still like assistance with this.

Thanks
Andy