[thomas.mccall]

Unfortunately that is the first thing I checked.  Even though I followed the installation instructions to the letter – copying my original ost-config.php back into the \include directory post-installation – the bug is still present.  I have confirmed the ost-config.php is showing the proper credentials.

But I think I may have discovered smoke for this fire:  my database prefix is configured different from the prefix this file is looking for.

my ost-config.php file defines my table prefix as…

define('TABLE_PREFIX','ostxy_');

This is confirmed in my database tables… all of my database tables are prefixed ostxy.

And the bug in question specifically notes it is looking for ost_ticket__cdata, which I assume is a stock prefix.