This guide will help you update your existing osTicket Awesome installation on your self-hosted Windows IIS server.
When your osTicket was first installed, you (or the person who installed it) chose a name for the directory that it was installed into. Common names that people use are osticket, helpdesk or support.
For the purpose of these instructions we will assume that your website is www.your-domain.com and that the support directory will be in your web root, thus your osTicket Awesome installation will be www.your-domain.com/support
Go to Admin Panel > Manage > Plugins
Make a note of any plugins that are installed and Enabled
Open include/ost-config.php
Make a note of your Database Options
Go to Admin Panel > Settings
Switch your current osTicket Awesome installation to Offline
Backup your database using phpMyAdmin, HeidiSQL or Windows Command Prompt
Navigate into your support directory. Rename it to support-old.
Download and extract the latest osTicket Awesome .zip. Put the upload folder in your web root directory. Rename it to support.
Copy ost-config.php from include\support-old to include
Go to www.your-domain.com/support/scp and log in
Switch osTicket Awesome to Online (Admin Panel > Settings)
Always clear your browser cache after installing an update
Now take a look at our post-installation tasks