Tickets that are overdue display a little clock icon. But this icon is out of position, and looks very weird. This is on the agent portal. Running latest 1.17.2…
Reply To: "Merged ticket" icon in ticket number column is shown for every ticket
…every ticket. I am using the latest version of Vivaldi (Chromium based). Btw: The green arrow also shows for every ticket but as I am unsure what is means this…
Reply To: Attachment handling issue
I actually updated to the latest osTicket Awesome last week and we are no longer experiencing the issue. Guessing it was fixed in newest osTicket version then. Was planning to…
Italian email templates not working
Hi! Installed latest osticketawesome, enabled Italian language, under templates created a new template set selecting “Italian” but when I try to edit the templates the text is in English……
Reply To: When responded or new ticket hasn't had a response
Hi @netctrlsupport, If I am understanding you correctly, you’ll find that a similar feature has been added to the latest release, available now. Check out this page from the demo….
Reply To: Attachment Inline Plugin not working anymore in osTicket-1.17-Awesome-102
Hi @ablovatto, It looks like the show and hide buttons have been removed from the plugin in the latest version. If you press SHIFT + O while looking at the…
Bug with images in Mail-Templates
…workaround). No chance to chose from existing images. Could you please have a look? I am using the latest version: osTicket v1.15.2 // osTicket-1.15.1-Awesome-102 PHP 7.4.19 // MySQL 5.6.39 //…
Reply To: Glitches in 1.10.2-v1.0 and 1.10.4-v1.0
@lucn, The missing attachment issue is now fixed in the latest release (osTicket-Awesome-1.11-v1.0). Thank you! …
Reply To: theme save
Hi @domarc, I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an…
Reply To: Ticket number not showing
I’ve managed to fix it. Updated to the latest OSTicket and theme then all was well….