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November 28, 2020 at 7:20 pm #7125stevlandKeymaster
Hmmm. I have not seen that before.
What version of osTicket were you running before installing osTicket Awesome?
If it is really old (e.g. v.10.x) you may need to do a staggered series of installs (e.g. v.10.x -> v.12.x -> 1.14.x).
That is the only thing I can think of. But please copy and paste all of the text from the Upgrader window into a reply so that I can use Google to translate it OR (even better) send me the URL of your installation (info@osticketawesome.com).
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December 1, 2020 at 8:47 am #7143stevlandKeymaster
Hi @neublck,
Here is the error you are receiving:
Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16] NICHT!
Patch add628927ee030469f5d3272ebda1e16 is from osTicket v1.15.
You are trying to install osTicket Awesome 1.14.4-1 using a database that has already been upgraded to 1.15, which is not possible.
You will have to revert to your previous installation or wait until osTicket Awesome 1.15-1 is released (hopefully later this week, but no guarantee!)
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December 11, 2020 at 2:45 pm #7167yy.osorio@mro-usa.comParticipant
Any idea when it may be released? I am not rushing. I just want to see if I should downgrade my OSticket or keep it current.
We have not deployed the service desk yet.
Thank you.
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December 18, 2020 at 7:31 pm #7178DqcmadminParticipant
Also awaiting the 1.15 release.
As a new customer, I was disappointed to see that the claim of “one week after” was not met. OST 1.15 has been out since December 7th.
Understood it is approaching holiday time. Thank you for your support, looking forward to trying out the latest release.
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January 3, 2021 at 4:11 pm #7202DqcmadminParticipant
@stevland Do you have an ETA for the update please?
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January 15, 2021 at 9:50 am #7239DqcmadminParticipant
I’ll be requesting a refund, unless there is some kind of update please.
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January 19, 2021 at 8:55 pm #7249DqcmadminParticipant
For anyone wondering why there are no responses to this thread, an “explanation” can be found here:
https://osticketawesome.com/forums/topic/stevland-are-you-ok/
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