[Resolved] Error: The Upgrader does NOT support an update from the current patch

  • November 27, 2020 at 5:53 am #7120
    n
    neublck
    Participant

    After installing OsTicket Awesome and after i copied the ost-config.php into the new include Folder im getting the following Message in the backend.

    Im not able to navigate trough the Site or anything else.

  • November 28, 2020 at 7:20 pm #7125
    stevland
    Keymaster

    Hmmm. I have not seen that before.

    What version of osTicket were you running before installing osTicket Awesome?

    If it is really old (e.g. v.10.x) you may need to do a staggered series of installs (e.g. v.10.x -> v.12.x -> 1.14.x).

    That is the only thing I can think of. But please copy and paste all of the text from the Upgrader window into a reply so that I can use Google to translate it OR (even better) send me the URL of your installation (info@osticketawesome.com).

  • November 29, 2020 at 11:37 pm #7138
    n
    neublck
    Participant

    Hello,

    we were using v1.14.4.
    The URL ist [redacted].

    If you need FTP Logindetails just let me know.

     

    Kind regards

  • December 1, 2020 at 4:52 am #7141
    kkrumm
    Participant

    you really shouldn’t post and user and password here

  • December 1, 2020 at 8:47 am #7143
    stevland
    Keymaster

    Hi @neublck,

    Here is the error you are receiving:

    Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16] NICHT!

    Patch add628927ee030469f5d3272ebda1e16 is from osTicket v1.15.

    You are trying to install osTicket Awesome 1.14.4-1 using a database that has already been upgraded to 1.15, which is not possible.

    You will have to revert to your previous installation or wait until osTicket Awesome 1.15-1 is released (hopefully later this week, but no guarantee!)

  • December 11, 2020 at 2:45 pm #7167

    Any idea when it may be released? I am not rushing. I just want to see if I should downgrade my OSticket or keep it current.

    We have not deployed the service desk yet.   

    Thank you.

     

  • December 18, 2020 at 7:31 pm #7178
    q
    qcmadmin
    Participant

    Also awaiting the 1.15 release.

     

    As a new customer, I was disappointed to see that the claim of “one week after” was not met. OST 1.15 has been out since December 7th.

     

    Understood it is approaching holiday time. Thank you for your support, looking forward to trying out the latest release.

  • January 3, 2021 at 4:11 pm #7202
    q
    qcmadmin
    Participant

    @stevland Do you have an ETA for the update please?

  • January 12, 2021 at 11:59 am #7232
    atzlich
    Participant

    Habe genau das gleiche Problem. Wann wird denn die 1.15 fertig sein. Ich würde auch gerne eine Beta testen und Feedback geben wo es noch Fehler gibt. Einfach den Downloadlink und meine E-Mail.

    Vielen Dank

  • January 15, 2021 at 9:50 am #7239
    q
    qcmadmin
    Participant

    I’ll be requesting a refund, unless there is some kind of update please.

  • January 15, 2021 at 1:37 pm #7240
    atzlich
    Participant

    Schließe mich dem an. Bis jetzt liest man von dem Hersteller nichts mehr…. Schade.

  • January 19, 2021 at 8:55 pm #7249
    q
    qcmadmin
    Participant

    For anyone wondering why there are no responses to this thread, an “explanation” can be found here:

    https://osticketawesome.com/forums/topic/stevland-are-you-ok/

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