[zgoold]

I tried removing the footer info and it worked on all the pages except for the ticket page. But no matter what I do it is showing the code, even if I don’t try to hide the logos. Below is the Custom CSS I used as it said to in the FAQ. Any help would be great. 

#footer #osticket a,
#footer #ostawesome a {
display: none !important;
}

What version of osTicket Awesome are you using?

osTicket v1.14.2 // osTicket-1.14.2-Awesome-103
PHP 7.3.20 // MySQL 10.4.13 // Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.3.20 web server

What page does this bug show up on?

Tickets

Is there anything that you can do that makes it go away? For example:Does it go away if you switch web browsers?

Same thing on all web browsers and tried clearing cache. It only seems to show on the ticket screen.

Does it go away if you change the size of the window?

No.

Please send screenshots if possible!

[stevland]

Hi @zgoold,

The issue you’re seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin.

It has been discussed here, here and here.

The problem will go away if you disable the plugin. But another osTicket Awesome user came up with a workaround.

[zgoold]

Thank you for the quick reply!