[anderson]

Wowww so sorry @stevland I didn´t refresh this page and don’t see your answer but thanks a lot for your help.

[anderson]

Hi @stevland

Apparently I managed to resolve the situation, I do not know how or why but when I passed the complete link in the browser “https://solicitud.universal.org.mx/scp/tickets.php?status=answered” the page rendered with the answered tab, and right now is ok.

[anderson]

Do you still have a osTicket core installation?

 

Hi @stevland I do have a backup from osticket core.

 

[anderson]

I Already did the account as you request, and send the link for reset de account password in the e-mail.

[anderson]

But osTicket has not shown the # of Closed Tickets since v.1.9.x.

 

Just for the record, the print from osticket core is from other installation I just use for example purpose, the main idea using that print was shown what tab exactly I mean.

[anderson]

[anderson]

[anderson]

So the osTicket Awesome installation is perfect and 100% operational but since I install the osTicket Awesome is not showing the “Answered” Tab for all answered tickets.

[anderson]

Yes I just took the osticket core just for example, and the other pic is how is showing after osTicket Awesome installation