[anderson]

I my experience the staff side showd be the most important side for effort and development, just because the client side with little development is good for the client present they need.

But backside is where you need  statistics, interation betwing departaments, and a lot of work for your staff.

[anderson]

Wowww so sorry @stevland I didn´t refresh this page and don’t see your answer but thanks a lot for your help.

[anderson]

Hi @stevland

Apparently I managed to resolve the situation, I do not know how or why but when I passed the complete link in the browser “https://solicitud.universal.org.mx/scp/tickets.php?status=answered” the page rendered with the answered tab, and right now is ok.

[anderson]

Do you still have a osTicket core installation?

 

Hi @stevland I do have a backup from osticket core.

 

[anderson]

I Already did the account as you request, and send the link for reset de account password in the e-mail.

[anderson]

But osTicket has not shown the # of Closed Tickets since v.1.9.x.

 

Just for the record, the print from osticket core is from other installation I just use for example purpose, the main idea using that print was shown what tab exactly I mean.

[anderson]

[anderson]

[anderson]

So the osTicket Awesome installation is perfect and 100% operational but since I install the osTicket Awesome is not showing the “Answered” Tab for all answered tickets.

[anderson]

Yes I just took the osticket core just for example, and the other pic is how is showing after osTicket Awesome installation