cbotts

Forum Replies Created

  • In reply to: Agent Department Role Error

    October 27, 2020 at 6:28 am #7001
    C
    cbotts
    Participant

    Hello, I just wanted to give more feedback,  The same issue is present in your live demo which is completely separate for our install.

    I am going to assume this should now be confirmed as a bug within osticket awesome.

    In reply to: Agent Department Role Error

    October 22, 2020 at 12:34 pm #6993
    C
    cbotts
    Participant

    Figured I would share the server info.

    Server Information
    osTicket Version
    v1.14.3 (f4f5bc6) —  Up to date
    Web Server Software
    Apache/2.4.25 (Debian)
    MySQL Version
    10.1.45
    PHP Version
    7.0.33-0+deb9u9
    PHP Extensions
    gdlib
     Used for image manipulation and PDF printing
    imap
     Used for email fetching
    xml
     XML API
    xml-dom
     Used for HTML email processing
    json
     Improves performance creating and processing JSON
    mbstring
     Highly recommended for non western european language content
    phar
     Highly recommended for plugins and language packs
    intl
     Highly recommended for non western european language content
    fileinfo
     Used to detect file types for uploads
    zip
     Used for ticket and task exporting
    APCu
     Improves overall performance
    Zend Opcache
     Improves overall performance
    PHP Settings
    cgi.fix_pathinfo
     “1” is recommended if AJAX is not working
    date.timezone
     Setting default timezone is highly recommended
    Database Information and Usage
    Schema
    support (localhost)
    Schema Signature
    4bd47d94b10bd8a6bab35c119dadf41f
    Space Used
    24675.33 MiB
    Space for Attachments
    24168.58 MiB
    Timezone
    CDT (Interpreted as America/Chicago)

    In reply to: Agent Department Role Error

    October 22, 2020 at 7:04 am #6991
    C
    cbotts
    Participant

    Hello, we discovered that this happens in the manage ticket filters as well.

    There is no away around that either as saving does not error.  It simply removes the added rule. 

    Please advise 

    In reply to: Agent Department Role Error

    October 21, 2020 at 4:16 pm #6990
    C
    cbotts
    Participant

    Correct I assumed it was a possible bug since in the core osticket it can be done all at one visit.  

     

    If you feel it’s working correctly I can work with it that way if needed

    In reply to: Agent Department Role Error

    October 21, 2020 at 2:32 pm #6986
    C
    cbotts
    Participant

    Here is a link to an mp4 that I recorded which it happening.

    https://drive.google.com/file/d/14DMy-CIPuf8JfRYUYwBaX-NmSDjqFIeW/view?usp=sharing

     

     

    In reply to: Agent Department Role Error

    October 21, 2020 at 2:11 pm #6984
    C
    cbotts
    Participant

    Yes your correct. Also my account is flagged as an administrator.

    When I click add it places it in the list, but when I click the drop down it does not function.  Only after I hit save and get an error about no role assigned does the drop down work. I tested as you suggest by hitting shit + o and it works as normal in the osticket core. but does not work in osticket awesome.

    I have also tried multiple pc and browsers.