Hi Adam. I figured out the problem. When you overwrite the original files with the them files, I needed to change ownership of the files again. I ran this:
chown -R www-data:www-data /var/www/osticket
This corrected the issue. Now things can be adjusted and saved. I hope this helps.
Thanks Adam for the heads up. I will see about editing that file. I hope the developer is reading the forum threads. It would be great to get this resolved soon.
