[halmaclean]

I’m going to +1 on this, despite the time since the original post. The product obviously keeps getting better.

Initially I was hesitant, but I decided to ‘go for it’ and am not at all disappointed that I did. This has made a good ticket system into something very very useable and much better visually, and I am very keen to push my customers towards it. Previously, it was a means to an end, Now, with OSTA, it’s a site to be proud of. 

Thank you for your work developing it.

[halmaclean]

I could not even get it to work initially, so you’ve gone a step further than I managed. However, I note from MS that they are removing some authentication protocols and it will affect IMAP:

https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

They said not until October 2022, however they also say if they detect it is not being used fully, they will remove it earlier than that for some users – perhaps they’ve started removing it for you already?