kleins

Forum Replies Created

  • In reply to: 1.17.2 user will be automatically logged out

    January 4, 2023 at 2:16 am #14500
    S
    kleins
    Participant

    Hey Beon.. 

    it seems like it was a permission problem. 

    set Files of “API” Directory to 755 and Problem is solved. 

    @ Steveland: as i mentioned in my other Ticket the osticketawesome zip release is messed up when unzipping it via Plesk. 
    If you unzip the original osticket release via plesk, everything is fine with default permissions. osticketawesome is 644 with all directories by default. Something has been changed since 1.1xxx. 

    In reply to: 1.17.2 user will be automatically logged out

    December 21, 2022 at 11:08 pm #14319
    S
    kleins
    Participant

    Hey Stevland, 

    tested with OAuth2. Same problem.
    Only happens (here) when Users edits tickets in the frontend and tries to save them.
    Then you get back to the login screen and it looks like you have to log in again. If you hit refresh on your keyboard you are still logged in… 

    Sincerely

    In reply to: 1.17.2 user will be automatically logged out

    December 20, 2022 at 1:14 am #14280
    S
    kleins
    Participant

    Same here .. would be nice if someone could help

    In reply to: 1.17 Zip-Container – Permissions while Plesk Install

    November 18, 2022 at 4:26 am #13532
    S
    kleins
    Participant

    Same Problem with new Release 1.17.2 :-/
    Workaround with FTP makes it possible to upgrade, but I think its not supposed to be like that. 

    In reply to: Passwordchange unpossible for agents and users after 1.17 upgrade

    November 18, 2022 at 4:24 am #13529
    S
    kleins
    Participant

    fixed with new release .. thanks

    In reply to: Passwordchange unpossible for agents and users after 1.17 upgrade

    November 17, 2022 at 7:57 am #13421
    S
    kleins
    Participant

    Cant even do a clean install with Awesome 1.17.1

    After putting in the main data in setup.. i tried to click in install… immediatly giving me a 500 Error. 

    Apache Protokoll says the same 🙂 

    POST /lettershoptool/setup/install.php HTTP/2.0
     
    AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php on line 1597’, referer: https://lettershop24.com/lettershoptool/setup/install.php

     

    Hope you can fix it soon

    In reply to: 1.17 Zip-Container – Permissions while Plesk Install

    November 17, 2022 at 7:43 am #13418
    S
    kleins
    Participant

    Hi Steveland, 

    i tried uploading the original osticket1.17.2.zip from os ticket. extract it in plesk. 
    everything works fine then. Directory 755 and files 644. 

    With the awesome.zip files everything is messed up.
    I think there is a presetting failure within your compressing process. 

     

    No SSH permission here…