I just realized you release version 17 on Oct. 6th which is the day after I updated. So I am not on latest, I updated to 1.16.3. Sorry, did’t look before I replied earlier.
I actually updated to the latest osTicket Awesome last week and we are no longer experiencing the issue. Guessing it was fixed in newest osTicket version then. Was planning to update thread today and mark resolved actually. Thank you.
I decided to test as an agent instead of user and found that the upload works when attempting to upload in the agent panel. I also noticed it shows a file preview when in the agent panel but not from the user side of things.