mainstreethost

Forum Replies Created

  • In reply to: Attachment handling issue

    October 10, 2022 at 11:03 am #12102
    J
    mainstreethost
    Participant

    I just realized you release version 17 on Oct. 6th which is the day after I updated.  So I am not on latest, I updated to 1.16.3.  Sorry, did’t look before I replied earlier.

    In reply to: Attachment handling issue

    October 10, 2022 at 8:00 am #12066
    J
    mainstreethost
    Participant

    I actually updated to the latest osTicket Awesome last week and we are no longer experiencing the issue.  Guessing it was fixed in newest osTicket version then.  Was planning to update thread today and mark resolved actually.  Thank you.

    In reply to: Attachment handling issue

    August 31, 2022 at 10:11 am #11502
    J
    mainstreethost
    Participant

    I decided to test as an agent instead of user and found that the upload works when attempting to upload in the agent panel.  I also noticed it shows a file preview when in the agent panel but not from the user side of things.