mcmastertech

Forum Replies Created

  • In reply to: Overdue Alerts

    March 18, 2020 at 10:18 am #5546
    J
    mcmastertech
    Participant

    We are still having this problem, we do have a custom status “Awaiting Feedback” that may be breaking this but it should still display.

    In reply to: Overdue Alerts

    March 10, 2020 at 8:43 am #5520
    J
    mcmastertech
    Participant

    Following up if there are any fixes we can apply to ensure this window pops  up where ti is supposed to?

    Also any idea on why the Overdue notices do not go away even if the SLA is increased and the ticket is not overdue?

    In reply to: Overdue Alerts

    March 6, 2020 at 8:12 am #5510
    J
    mcmastertech
    Participant

    We are running OS Ticket and the OS Ticket Awesome with the only plugin being Attachments on the File System.

    If i click on the Alert icon the popup always appears nearly off screen, if you click and drag the popup too see what was selected they are the Status options “Open” “Resolved” “Closed” on this popup.