[pknight@camre.ac.uk]

We have the same issue. 1.16.3 to 1.17 rev2 – Get to the upgrade page and get an error aborting. Click on it a few times and it continues but then get an inline attachment .phar error on line 83.

On restart the plugin is as described above and lost all authentication on other plugins for active directory.

PHP is 8.0.19

Thanks

[pknight@camre.ac.uk]

Good morning

Having had the same problem I found it was PHP 8.1 that was the issue – 1.16.x is currently not compatible with 8.1 so downgraded PHP to 8.0

Worked first time.

Thanks, Phil

[pknight@camre.ac.uk]

Hi Stevland

It seems to be PHP 8.1 – 1.16.x not compatible so I understand. Downgraded to PHP 8.0.18 works.

Thanks you for your help.

Phil

[pknight@camre.ac.uk]

NMITHelp – having the exact same problem – even tried 16.2 no luck. Cannot progress with upgrading our live box until I can fix this. I did upgrade our xampp build to the latest version, import db as well – no luck.
 

[pknight@camre.ac.uk]

Hi Stevland

Yes – if you enable one plugin it is fine – the moment you enable a 2dn or 3rd they only pick up the config page of the first enabled.

I have also disabled Awesome and gone back to just the Osticket native version. Does it in 16.1 and 16.2

I see someone else also having the same problem.

I think a PHP issue but I am not that hot on PHP to say for sure.

[pknight@camre.ac.uk]

Looks like I have fixed it.

Changed POP to POP+SSL and port 995