[sanketh]

Thank you for your time.

We have many departments configured, though I am administrator I did not have explicit access to this particular department and so menu was not appearing. After giving access it works fine. Every time I was checking ticket belonging to same department and hence couldn’t find out.

Maybe if there is no permission can the entire menu be disabled or hidden to avoid confusion?

[sanketh]

Sorry for delay in response.

Issue is still not resolved. We are using with docker https://hub.docker.com/r/campbellsoftwaresolutions/osticketwhich is built with ngnix and was working fine.

I upgraded to 1.14.2 but still same issue. You help would be appreciated.