[stevland]

Sorry for the trouble!

I have activated your account for 2 years starting today.

Thank you for your support.

[stevland]

Thank you for providing the solution, Vic Hoste.

Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.

1. You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
2. You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as “broken” icons. This is because the plugin is no longer installed / activated.

But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.

I hope this helps!

[stevland]

Sorry for the late reply.

When you’re on the login page, press SHIFT + O to switch to the vanilla osTicket environment.

Does the Azure login option appear?

[stevland]

Have you made any progress on this?

[stevland]

Sorry, is a great question but it seems like no one has an answer.

I hope you figure it out!

[stevland]

It’s a great question, but it pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

A very late reply!

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

If you are still having trouble, I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

Good luck!

[stevland]

Glad we worked it out! Thanks, Mike.

[stevland]

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

[stevland]

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

[stevland]

Look for relevant error messages in the Developer Tools >  Console of your current web browser.

Try accessing the page from a different web browser.

Those are my best suggestions off the top of my head.

Feel free to report back with any relevant information you discover.

[stevland]

The data is stored in the database.

But have you tried opening Developer Tools in your browser and manually looking for the CSS that is causing the tabs to disappear?

[stevland]

The data is stored in the database.

But have you tried opening Developer Tools in your browser and manually looking for the CSS that is causing the tabs to disappear?