[stevland]

Hi Dalibor,

As you have pointed out, in vanilla osTicket’s Ticket List, unanswered tickets (and tickets with a new reply) have a bold subject line. Which makes it really obvious.

But I also feel that it is a really unattractive solution. The bold text also steals too much attention away from tickets that have been answered, but are still important nevertheless.

That is why, years ago, I stopped using bold text in osTicket Awesome’s Ticket List and instead used this green icon to indicate that a ticket is unanswered or has a new reply:

I feel that this strikes the right balance of being obvious without being overbearing and ugly.

However, if you would like to restore osTicket’s default functionality of making the text bold, simply add the following to Admin Panel > Settings > Theme > Custom CSS:

table.list td div[style="font-weight:bold"] a {
font-weight: 600 !important;
}

After doing so your Ticket List will look like this:

[stevland]

Thank you for the update.

[stevland]

Sorry for the trouble!

I have activated your account for 2 years starting today.

Thank you for your support.

[stevland]

Thank you for providing the solution, Vic Hoste.

Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.

1. You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
2. You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as “broken” icons. This is because the plugin is no longer installed / activated.

But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.

I hope this helps!

[stevland]

Sorry for the late reply.

When you’re on the login page, press SHIFT + O to switch to the vanilla osTicket environment.

Does the Azure login option appear?

[stevland]

Have you made any progress on this?

[stevland]

Sorry, is a great question but it seems like no one has an answer.

I hope you figure it out!

[stevland]

It’s a great question, but it pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

A very late reply!

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

If you are still having trouble, I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

[stevland]

This question pertains to osTicket’s core functionality and is not specific to osTicket Awesome.

I suggest asking this question in the osTicket Forum where you are likely to receive more responses.

Good luck!

[stevland]

Glad we worked it out! Thanks, Mike.

[stevland]

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

[stevland]

Yikes!

I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours.

I am off to a terrible start here. ( ._.)

But I have now forwarded my earlier email to your address, which I trust you have now received.

[stevland]

Look for relevant error messages in the Developer Tools >  Console of your current web browser.

Try accessing the page from a different web browser.

Those are my best suggestions off the top of my head.

Feel free to report back with any relevant information you discover.