[stevland]

I tried to reproduce that issue.

Using the 1.17.3-2 Demo I selected the logo that is closest to the shape of your logo.

I then adjusted the browser window to try and find a resolution that would trigger the issue.

https://pasteboard.co/mW3R9XXp6cbT.gif

Sorry, I’m just not seeing it.

I’m wondering if your logo has transparent space around it, like the 1st example on this page?

[stevland]

Hi Michael,

I feel you. It is also a pet peeve of mine when applications don’t support keyboard navigation.

Having said that, I made a form over function design decision years ago when building osTicket Awesome.

Design is all about trying to have control over details, and the fact is that the functionality that allows you to see what field is in focus is implemented differently in every browser; and the only thing that remains consistent through every browser is that it always looks ugly.

Therefore, I eventually figured out how to neuter it.

What I have done now for you is I have tried to figure out all the lines of CSS I used to neuter it, and segregated all of that code into one section.

If you open /osta/css/staff-desktop.css and replace its contents with the contents of this Pastebin, you can then scroll to the bottom of the file and delete the section titled, “SUPRESS BROSWER OUTLINE”.

Once you save it you should find that the TAB functionality you seek will work as you expect. You may have to clear your browser cache.

And when you upgrade osTicket Awesome in the future you will have to open staff-desktop.css and delete that section again.

I may eventually add this as an Accessibility option in the Theme section.

Search canned responses, original user can click canned response and the cursor goes to the search board. 

I couldn’t figure out what you’ve tried to say here. If it still feels important feel free to give me directions on how to find the area you are referring to, or perhaps a link (e.g. /scp/canned.php)

[stevland]

Hi Michael,

Unfortunately I am having a hard time visualizing your setup.

A screenshot would probably go a long way to helping me understand your application.

And what happens when you press SHIFT + O? Do your Queues display elegantly in vanilla osTicket?

[stevland]

@rglfsucu,

Thank you for taking the time to also point out that the issue occurs in regular osTicket.

But actually, I can’t reproduce it in either environment!

What browser are you using?

[stevland]

Hi Dominik,

@rglfsucu is probably correct… there is likely a setting somewhere that you can enable to allow notifications to all of the agents.

I am an one man operation, so I have no experience using osTicket collaboratively. 

And, either way, this is actually an osTicket question, not an issue with osTicket Awesome.

You’ll chances of finding a helpful response would be a lot higher if you posted this question in the osTicket Forum.

I’ll mark this as ‘Resolved’, but if you can still reply if you wish to.

Thank you for understanding.

[stevland]

Hi Martin,

I’m sorry for the very late reply.

And you probably aren’t going to like this response, but it is extremely unlikely that this issue was introduced by osTicket Awesome. It is an upstream issue with osTicket itself.

Please see this issue report for more information and some possible fixes.

I will close this for now, but if you still feel for some reason that it is an issue related to osTicket Awesome you can still reply again.

Thank you for understanding.

[stevland]

Hi @emily,

That’s a really weird issue! 

It’s only affecting one of your users? And they can’t even click the button?

Please ask them to try using a different web browser temporarily to see if the button becomes clickable. Let me know if that helps.

[stevland]

Hi @RenatoAscencio,

Hmmm. I can’t reproduce this issue.

Does the same thing happen when you search in the osTicket Awesome Demo?

[stevland]

Hi Roberto,

Thank you for taking the time to report this. It will be fixed in the next release.

[stevland]

Hi guys, 

Thank you for taking the time to report this.

And extra kudos to @echomeless. Thank you for sharing your workaround.

osTicket Awesome for osTicket 1.18 (Revision 3) — which I posted just now — fixes the errant color mappings and adds support for two new hover states.

[stevland]

Hi @Justin,

This question relates to osTicket’s core functionality — it doesn’t pertain to osTicket Awesome, which is basically a bunch of modifications that improve osTicket visually.

You would be far more likely to receiving meaningful answers (and possibly the attention of osTicket devs) if you were to ask these types of questions in the osTicket Forums.

😀

[stevland]

Hi @sistemascsc,

I have no idea. I have never used LDAP.

This isn’t the correct forum for questions like this.

Your question pertains to osTicket’s core functionality, as well as the LDAP plugin — not osTicket Awesome.

You’ll have a far better chance of receiving the help you are looking for if you ask this question in the osTicket Forum.

Good luck!

---

Hola @sistemascsc,

No tengo ni idea. Nunca he usado LDAP.

Este no es el foro correcto para preguntas como esta.

Su pregunta se refiere a la funcionalidad principal de osTicket, así como al complemento LDAP, no a osTicket Awesome.

Tendrá muchas más posibilidades de recibir la ayuda que busca si hace esta pregunta en el foro osTicket.

¡Buena suerte!

[stevland]

@sistemascsc,

From your previous comment elsewhere it sounds like you were running the wrong version of PHP.

Either way, this is technically an osTicket issue… not an issue created by osTicket Awesome.

You can verify this by pressing SHIFT + O on your keyboard to switch to plain osTicket, logging out, and then trying to log in again as an Agent.

Your best chances for a solution would be to ask in the osTicket Forum, or to open and Issue on GitHub.

But, if you are still having trouble, let me know and I will point you in the right direction.

—

Según su comentario anterior en otra parte, parece que estaba ejecutando la versión incorrecta de PHP.

De cualquier manera, esto es técnicamente un problema de osTicket… no un problema creado por osTicket Awesome.

Puede verificar esto presionando SHIFT + O en su teclado para cambiar a osTicket simple, cerrar sesión y luego intentar iniciar sesión nuevamente como Agente.

Sus mejores posibilidades para encontrar una solución serían preguntar en el foro osTicket o abrir y emitir en GitHub.

Pero si todavía tienes problemas, házmelo saber y te indicaré la dirección correcta.

[stevland]

@it-support@lindner-esskultur.de,

The system requirements for osTicket Awesome will always be exactly the same for the corresponding version of osTicket.

To look up older versions I look for the README.md file on GitHub:

1.17.3

https://github.com/osTicket/osTicket/blob/v1.17.3/README.md?plain=1

Requirements
————
* HTTP server running Microsoft® IIS or Apache
* PHP version 8.0 – 8.1 (8.1 recommended)
* mysqli extension for PHP
* MySQL database version 5.5

1.16

https://github.com/osTicket/osTicket/blob/v1.16/README.md?plain=1

Requirements
————
* HTTP server running Microsoft® IIS or Apache
* PHP version 8.0 (or greater)
* mysqli extension for PHP
* MySQL database version 5.5

@sistemascsc,

Sí, eso es posible. PHP 7 no funcionará. Necesita PHP 8.0 u 8.1 (recomendado) para 1.17.3. (véase más arriba)

[stevland]

You’ll find full instructions to walk you through each step of upgrading osTicket Awesome by selecting the 2nd option:

Installation Instructions