[stevland]

Hi Ole,

You’ll find the option at Theme > Custom Text and Links.

But note that the icon doesn’t appear until the page is quite long, which perhaps explains your confusion.

[stevland]

I have a vague recollection of something similar plauging a customer for weeks. It ended up being the result of caching software on his server (intended to speed up his main website).

Even that seems impossible to me, but it’s the only possible cause I can think of.

Here is something you can try. After configuring your theme settings rename /include/staff/theme.inc.php.

Renaming it will make it inaccessible.

Thus you’ve ruled out that a human or process is reverting the settings by interacting with the webpage.

If the settings revert it means that a human or process is somehow interacting with your database.

At least then you’ll be a bit closer to figuring out the cause.

Please let me know what you determine.

[stevland]

2023 update:

osTicket Awesome is now fully self-contained, and doesn’t call any remote files. Therefore it is fully functional on an intranet or in a locally-hosted environment with no internet.

[stevland]

In case either of  you guys are interested, or anyone else who may read this thread…

…osTicket Awesome is now fully self-contained, and doesn’t call any remote files. Therefore it is fully functional on an intranet or in a locally-hosted environment with no internet.

[stevland]

Which version are you using? Are you referring to the Staff side or the Client portal?

I tried adding a very long ticket Subject and it looks fine in the Ticket List on the Staff and Client sides, on both desktop and mobile, as well as the Ticket page itself using every combination that I can think of.

A screenshot would be very helpful because it can be difficult to reproduce an issue I haven’t personally seen.

[stevland]

I must have forgotten to update the current version info on the server.

Sorry for the confusion.

[stevland]

Hi Stephen,

That is extremely odd, and rather unnerving I’m sure.

I would be happy to provide an answer if I had any idea what is going on. But as you probably realize it is extremely unlikely — whatever is going on — that it is a glitch introduced by osTicket Awesome.

Your best bet is to continue looking for solutions in the osTicket Forum or GitHub page.

[stevland]

Hi Damian,

I cannot reproduce the issue on my end. The password reset function works perfectly.

I’m not sure if it matters, but have you checked your Helpdesk URL?

Admin Panel > System and Settings > Helpdesk URL.

[stevland]

Hi Doug,

If you look at vanilla osTicket 1.14‘s Advanced Search > Columns you’ll see that you can add Columns.

But starting in osTicket 1.15 they revamped the way Advanced Search works, and there is no longer an option to add columns. I’m not sure what the purpose of the “use standard columns” checkbox is because, yes, in my experience it is always greyed out.

In short, this is not an osTicket Awesome issue, but rather an upstream change that the osTicket devs have made.

If you wished to pursue it I would suggest opening an Issue on GitHub.

[stevland]

Hi guys,

Thank you for the reports!

This issue has now been resolved in the latest release osTicket Awesome for osTicket 1.18 (Revision 3).

[stevland]

Wow Julien, that’s really weird.

Even stranger that I can’t reproduce it.

From the Client side I added a reply to ticket 235.

And then on the Staff side my reply showed up in ticket 235 at the bottom as expected.

Of course, if you visit those links my reply will be gone because the database resets every hour.

Either way, very odd.

Are you still experiencing this in your own installation?

What happens if you press SHIFT + O on both sides?

[stevland]

Hi Dirk

Es befindet sich immer noch am selben Ort, aber Sie müssen zuerst auf die Schaltfläche „Mehr“ klicken.

 

[stevland]

Hi Freinet,

If you look at vanilla osTicket 1.14‘s Advanced Search > Columns you’ll see that you can add Status.

But starting in osTicket 1.15 they revamped the way Advanced Search works, and there is no longer an option to add columns such as Status.

Therefore, this is not an osTicket Awesome issue, but rather an upstream change that the osTicket devs have made.

If you wished to pursue it I would suggest opening an Issue on GitHub.

[stevland]

Hi Francesco,

That sounds really weird. Unfortunately, I cannot produce the issue.

Can you kindly try to reproduce the issue in the 1.18-1 Demo and let me know?

[stevland]

Hi @speciale,

You’ve probably figured this out by now, but the Logo section has been moved and improved.

You’ll find it under Admin Panel > Theme > Logo Options.