Actually, check this out:
Can I upload osticket, install it, , backup the congif file, then delete all the files, then upload the contents of the awesomeost archive to the server and then replace the config file?
There is something wrong on my end. I tried installing everything according to your instrcutions and they worked fine but had some bugs. Then, a few days later, i tried reinstalling and I havent been able to get the files to overwrite properly since. So now I am unable to overwrite any files.