BTW my prediction was correct. The avatar photos can now be assigned by binding an image to the agent’s email address through gravatar.com….
Reply To: theme save
…your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into an email and send it to info@osticketawesome.com….
Multiple choice selection shows wrong
Hi, On the ticket open page, the multiple selection field shows wrong, when we wanna select a lot of items. Screenshot: https://imgur.com/a/qvla572…
Reply To: theme save
…Don’t post your connection info in this forum! I copied the info and then removed it. If you send me any other private information please email it to info@osticketawesome.com. 🙂…
Reply To: Customer form: Long Display Box has no end, and maybe is too long?
…temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges. But if you’re happy with this solution, great!…
Reply To: theme save
Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges….
Installed and nothing happened.
…the install directory. Used cp -r option which reported success (no joy), then cp -rf which completed successfully (no joy), then cp -ri which gave me an overwrite verification on…
Reply To: List of Keyboard Shortcuts
You can find here: https://a8.osticketawesome.com/1.16.1-1/scp/theme.php#theme-info
Reply To: Passwordchange unpossible for agents and users after 1.17 upgrade
Hi @kleins, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: https://github.com/osTicket/osTicket/issues/6359 I’m still working on a release for 1.17.2, hoping to have that…
Reply To: Can’t log in in User Interface
…1.17.2 you should definitely not be encountering it. Try editing include/class.usersession.php and replacing line 140 with the code on this page: https://github.com/osTicket/osTicket/pull/6379/files Let me know if that fixes your issue…