Hi AdvisorIT, Assuming that you have your osTicket Awesome installation in a directory named /support… If you are using /osta/user-styles.css, back it up. Back up /include/ost-config.php Download the latest version…
Reply To: Error 500 Install – header.inc.php
Yes, we are running the latest version of OsTicket. Just for the sake of curiosity, when we downloaded the OsTicket Awesome compressed file, we could not extract it due to…
Version number
After updating from 1.14.1 101 to release 102 the version number is still 1.14.1 101 Download osTicket-1.14.1-Awesome-102.zip Indeed in upload/osta/version.txt you find :<br /> osTicket-1.14.1-Awesome-101 …
Reply To: Microsoft is retiring basic auth for POP & IMAP #5390
Good to hear that there will be an Awesome version in the next week. I have a plain test version working with OAuth. I could test there if provided an…
Reply To: Thread Topic is not showing and the top functions are not working
Hmmm I can’t think what would cause that. Only one thing comes to mind… perhaps all the files didn’t get extracted properly. Please try downloading osTicket-1.14.3-Awesome-101.zip from the Downloads page…
Reply To: Translation italian
Hmmm this is really odd because it should be working. I just installed the same source files that you downloaded yesterday to test it. Could you please send me the…
Attachment handling issue
…Also tested with several different image files and image file types with same result. Tested with non image files and both drag and drop and choosing the file keeps the…
Reply To: Testing the Allowed Formatting
Test Test Test Test…
Reply To: Homepage – Modifying text for "open a new ticket"& "check ticket status" boxes
…yes you’ll need to unpack the phar. Download the phar to your computer upload it to this site to convert it to a zip download the zip to your computer…
Attachments get corrupted
…PDFs are fine. This is the same issue as described here: https://osticketawesome.com/forums/topic/attachments-corrupt/ I’m not sure if this issue here is the same (https://osticketawesome.com/forums/topic/user-attachment-not-work/) but the solution posted in that thread…