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…to check your Apache access and error logs as well as your php error logs (if not combined) and see if there is anything logged there.The most common causes are:…

We are getting same results. We have the company emails coming through for new ticket alerts and replies to tickets are working. But the autoresponder for user emails / clients…

@sgps, UPDATE: This issue occurs on both of my unmodified 1.10.2 and 1.10.4 installations which both use my demo database. https://osticketawesome.com/u-1.10.2/scp/tickets.php?a=open https://osticketawesome.com/u-1.10.4/scp/tickets.php?a=open Therefore I thought it was pretty clear that…

…please? For example, if your osTicket was originally https://mydomain.com/support, then the first step in the osTicket Awesome installation instructions is to rename it to https://mydomain.com/support-old. — BTW (in case you…

…each transaction is complete. The expression “to make an omelet you have to break a few eggs” comes to mind, however, because a few things got broken on the website…

…going on I will need access to your installation to investigate. I will mark this as resolved for now, but feel free to still post any updates or questions here….

Hi @nandor, Hopefully you’ve also been asking these questions in the osTicket Forum… it’s not really an osTicket Awesome questions and you’re way more likely to get good responses over…