Hi Stevland, I check permissions and overwrite everything again but without luck. I’m using php 5.6 in the hosting. I only notice that I cannot download the osticketawesome from FireFox,…
Reply To: Italicized word display isssue
…elsewhere in osTicket Awesome. And you may not realize the connection. If my guess is correct, and if you still really want to use <i> tags to italicize words while…
osTicket Awesome for osTicket 1.11 (Revision 2) Released
This version of osTicket Awesome is ONLY for osTicket v1.11! You can download osTicket v1.11 from here: See the osTicket 1.11 release notes and download it from here. Revision: 102…
Reply To: Error 500 Install – header.inc.php
Dear,<br /> In one last try, I went to our Amazon server located in the USA and downloaded the file through it, everything went perfectly and the file came perfect,…
Reply To: Invalid extra header nameless css file
…it has been present in osTicket’s code from at least v1.10 and remains present in the latest release v1.12. Incidentally it appears in both the Client and Staff header: include\client\header.inc.php…
Reply To: Interface freezes, need to reload page to work again
Kindly disregard my last message. The real fix is to open /include/staff/footer.inc.php and simply change line 16 from <!– osta –> to </div> Or upgrade to the latest release, available…
Reply To: Interface freezes, need to reload page to work again
Excellent! I will download the latest release and let you know! Thanks!…
Reply To: After upgrade my knowledgebase files and images are gone
Ugh, now I’m starting to second guess myself. This is definitely the latest version of the plugin. Please download it and overwrite the copy that you have in include >…
Reply To: Unable to upload custom logo
…the database alone. Installing the osTicket package using default Synology package. Download the latest osTicketOwesome-files and overwrite the files in /upload Proceed the upgrade when I visited the site again….
Reply To: Attachment handling issue
I just realized you release version 17 on Oct. 6th which is the day after I updated. So I am not on latest, I updated to 1.16.3. Sorry, did’t look…