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Hi again, @Simon, I really appreciate your friendly, postive attitde and enthusiam.  And thank you for reporting back that the issue appears to be resolved after upgrading to the latest…

Hi bmerz, thank you. I fixed it like that now. I am really surprised that such a big bug is in the latest release and especially that it was still…

@Jonathan Krake Thank you for your post. I have fixed this and it will be included in the next update. BTW you should really consider updating to the latest version…

…work out your own solution. For anyone else that is reading this, upgrade to the latest hotfix (osTicket-1.17.3-Awesome-102) or (recommended) simply open /include/client/header.inc.php and replace its contents with this code….

I haven’t heard back from you. I’ve gone ahead and included this fix in the latest release, which is available now on the Downloads page. I am confident that it…

…hand; it is just a note. I’m not sure why you are ending up with write-protected files. I haven’t heard of anyone running into this before. In fact, a search…

Thanks for the head’s up. I have fixed these and uploaded a new zip file with the same name. In other words, please download and reinstall osTicket-1.14.2-Awesome-101.zip from the Downloads…