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…happen there? (It may be an osTicket issue, unrelated to osTicket Awesome… I really have no way of knowing at this point). If you want me to assist further, you…

…logo image. Regarding the issue with saving Custom Text, another customer ran into the same thing and realized the the .txt files had somehow become read-only. Assuming you have osTicket…

…the Edit Ticket page, as described on osTicket forums at the following URL: https://forum.osticket.com/d/89709-change-internal-note-to-default-tab Thank you for making such a great product and being so accessible. We really appreciate it….

…I really appreciate it when people take the time to verify whether or not the same issue can be reproduced in vanilla osTicket. In this case I used my own…

That looks really useful. But it is beyond what I can support, but I’ll give you a couple thoughts. When you installed osTicket Awesome, did your Pfad_zu_osTicket change?  The path…

…with your ost-config.php file. You should make a copy of it from your original osTicket directory, which you can find here: /support-old/include/ost-config.php Download a copy of this file to your…

Solution: Download the original osticketawesome setup zip, after upload to your webserver the mpdf folder again and upload again the logo here: yoursupporturl.com/scp/theme.php

…file before you do anything. Also, you should download osTicket v1.14.1, upload the upload/ directory, rename it to osticket-vanilla/, and then copy your ost-config.php file to osticket-vanilla/include/. Now you can…