…am unable to receive end user email notification of email replies. But when an user uses the portal we are able to get New message alert More Details: https://forum.osticket.com/d/101953-all-notifications-works-except-new-message-appended-and-message-confirmation …
%20hi appended to custom menu link
…in the menu takes you to https://domain.com/%20hi Whatever your custom link is, it appends %20hi to the end of it. This does not happen on the client side (/osticket/) where…
Reply To: Unable to receive end user email notification of email replies Need Help ASAP
Update: This is a confirmed bug by others, not related to OSTicketAwesome. https://forum.osticket.com/d/101854-new-message-alert-is-not-sent-after-upgrading-to-117x/6…
Reply To: Osticket 1.11.7 Plus – mod for German Users
already Tested your 1.12 R4 Theme, its not working correctly The issue isn’t with osTicket Awesome specifically. The issue is that osTicket implemented a new system for displaying Ticket Queues….
Reply To: Attachment Inline Plugin doesn't work with PDF documents
After updating the plugin, did you clear Safari’s browser cache? Unfortunately I do not have access to a Mac right now, so I can’t test MacOS Safari. But I did…
Reply To: Hide drop-down menu of help topics in new ticket
Hey Mauro, I’ve recently been looking into achieving something similar, and found this mod that could answer your problem. https://github.com/osTicket/osTicket/pull/5564 However I haven’t tested it yet! Julien…
Reply To: Office 365 Login not working anymore
Wait. Since posting the above comment something struck me: AUTHENTICATE failed. 113 consecutive errors. That sounds like 113 consecutive attempts to access the IMAP server within a short period of…
Reply To: Forgot to test on IE ?
I agree that IE is the worst (modern) browser ever, but our users are forced by company policy to use IE as their main browser, which means we are not…
Logo position mobile view displaced
Hello, the logo position on mobile view iPhone/iPad is displaced. I can´t click the menu options behind the logo. Tested it with text logo and our jpg company logo. osTicket…
Client replies added in weird chronological order
…side, whenever a reply is made via the portal, client messages get added in a non-chronological order… See the screenshots below (test done on the OSTA client demo / https://a8.osticketawesome.com/1.18-1/)….