We get an error message after update 1.17.3, when try upload .csv format. Error screenshots: https://imgur.com/a/ydJiqS4 We tried this modification, but no changes. https://github.com/osTicket/osTicket/pull/6495/files…
Hyperlink in user sigantures
Hello guys, I’m having an issue since updating to version 1.17.2 where hyperlinked images (there coming from a service call LetsignIt) that are in signatures get replace by a graphic…
Hyperlink in user signatures
…are html hyperlink (there coming from a service call “LetsignIt) are replaced by AwesomeTicket (see below): If I ‘inspect” the page this is what I have: At one point I…
Reply To: Agent Department Role Error
You’re right. This is a significant issue. I’m surprised that this hasn’t come up sooner. Thank you for your persistence. The glitch with drop down forms on both pages will…
Reply To: Bug on Chrome Android?
This same display glitch was reported once before by a user in the osTicket.com forum. He later claimed that the issue was resolved, although I wasn’t confident that it was…
When printing ticket, PDF shows standard osTicket logo
When you go to print a ticket, whether as an agent or a user, the resulting PDF will always display the standard osTicket logo instead of the selected custom company…
Reply To: Problemas Formulario – Campo RESPUESTA LARGA – permitir HTML
Ahora entiendo. Lo estás mirando en el Portal del cliente. Pero no solo no se ve el recuadro completo del campo El cuadro de campo completo está allí, solo falta…
Upgrading from osTicket to osTicket Awesome, using Windows IIS, installing to a subdomain
…database credentials Right-click on your database and click Export database as SQL Specify your backup options Specify a backup file location Click Export Windows Command Prompt Run Command Prompt as…
Reply To: Campo "informacion" de formulario
…desarrolladores de osTicket sobre esto. https://github.com/osTicket/osTicket/issues/5506 — This is an osTicket issue — not a problem caused by osTicket Awesome. But I did take the time to open an issue…
Reply To: Upgrade Procedure
@post@mpm.edu, If you are coming from osTicket or osTicket Awesome v.1.11 you can simply install osTicket Awesome v1.12.x. If you are coming from osTicket or osTicket Awesome v.1.10.x, you need…