soporteglobalan

Forum Replies Created

  • In reply to: Custom forms can't be edited

    September 17, 2020 at 9:16 am #6745
    S
    soporteglobalan
    Participant

    Just in case someone needs help with this, as stevland posted before this fix can be achieved editing /include/staff/ticket-view.inc.php.

    Specifically in line 1007 “inline-edit”…

    …must be replaced with “ticket-action inline-edit”

    In reply to: osTicket, v1.14.2

    May 16, 2020 at 8:29 am #5727
    S
    soporteglobalan
    Participant

    Now it’s ok. Thank you!

    In reply to: osTicket, v1.14.2

    May 16, 2020 at 12:37 am #5723
    S
    soporteglobalan
    Participant

    Same issue here.

    In reply to: Poll: The most important is… Client or Staff

    November 20, 2019 at 4:31 am #5292
    S
    soporteglobalan
    Participant

    The customer area could have some improvement in terms of customizing the look and feel to make users more inclined to use the web interface than email.

    As for the staff area, I agree that this is where the real need for a support service lies. One part that is especially “ugly” and “poor” is the statistics dashboard.