Anonymous
Forum Replies Created
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In reply to: Merge Ticket Icon Dissapears
In reply to: Merge Ticket Icon Dissapears
In reply to: Dark Mode Missing Logo in Top Left
Good Day @stevland,
Thanks for the explanation of the intention of the feature (or that it is missing). I appreciate that.
Have a great day!
In reply to: Ticket Counts Don’t Add Up In All Queues
I should point out that after updating to the latest version of OSTicket Awesome (to try out the new dark mode), these issues appear to have been fixed. All the ticket counts appear to be working again!
In reply to: Ticket Counts Don’t Add Up In All Queues
In reply to: Ticket Counts Don’t Add Up In All Queues
This queue (which is the top level “open” queue) has 38 tickets listed but states there are 58 tickets in it. It even has the option to navigate to page 2 but there is nothing shown on page 2 when you navigate to it.
In reply to: Ticket Counts Don’t Add Up In All Queues
This queue only has 11 tickets in it but it states there are 33 tickets.
In reply to: Ticket Counts Don’t Add Up In All Queues
This queue only has one ticket it in but the count at the bottom states there 23 tickets.
In reply to: Technician Reply E-Mails Inconsistant
In reply to: Technician Reply E-Mails Inconsistant
Here is one ticket that this issue happened on. Our Team Member (Jonah) did not receive any e-mail when the client “Saleh” responded to the ticket. I did a message trace in Microsoft Exchange and could not find any e-mails sent by the system for this ticket. There is also no error log for this in the OSTicket system (Admin Center –> Dashboard –> System Logs)
