Forum Replies Created
June 8, 2023 at 8:36 am #17148June 8, 2023 at 8:35 am #17146June 8, 2023 at 8:35 am #17144January 11, 2023 at 2:35 pm #14617January 11, 2023 at 2:35 pm #14615
I should point out that after updating to the latest version of OSTicket Awesome (to try out the new dark mode), these issues appear to have been fixed. All the ticket counts appear to be working again!
This queue (which is the top level “open” queue) has 38 tickets listed but states there are 58 tickets in it. It even has the option to navigate to page 2 but there is nothing shown on page 2 when you navigate to it.
This queue only has 11 tickets in it but it states there are 33 tickets.
This queue only has one ticket it in but the count at the bottom states there 23 tickets.
Here is one ticket that this issue happened on. Our Team Member (Jonah) did not receive any e-mail when the client “Saleh” responded to the ticket. I did a message trace in Microsoft Exchange and could not find any e-mails sent by the system for this ticket. There is also no error log for this in the OSTicket system (Admin Center –> Dashboard –> System Logs)