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Good Day,
This fix (upgrading to Revision 2 from Revision 1) worked for us as well!
Thanks for the quick turn around on this!
Have a great day!
Hi All,
I am as excited to see the newest version of OSTicket be adopted and transformed into what we know and love by the OSTicket Awesome team however I can imagine this process can take a bit of time. There is a bit of good news however, those of us that are still using the OSTicket Awesome (some previous version that doesn’t have OAuth2 within it) have a bit of reprieve.
Although Microsoft is / has now disabled Basic Authenticaiton, administrators in Microsoft 365 tenants can perform a one-time re-enablement of the Basic Authentication protocols with the final deadline for them being shut off now being December 2022 (giving us all a couple months to wait for the OSTicket Awesome version that has the OAuth2 functionality within it). Please see the article linked below for more details:
I know this isn’t a fix, more of a patch for now but I figured I would share it with anyone who might be interested.
Looking forward to the new version of OSTicket Awesome when it arrives!
Thanks and have a great day!
Good Day All,
Just wanted to check in and see where this might be at.
I just looked back at the OSTicket forum that this is all discussed on (https://forum.osticket.com/d/96893-basic-authentication-retirement-for-legacy-protocols-in-exchange-online/138) and the post made by KevinTheJedi on August 23 shows that they seem to have finally ironed out the process fro getting OAuth 2.0 to work from Microsoft 365 to OSTicket. The mentioned that v1.17 (which has this OAuth 2.0 update) should be ready in the next few weeks. I just wanted to check what the turn around time for OSTicket Awesome is (when a new release of OSTicket is available) as there is a bit of a time crunch on this as Microsoft will be retiring Basic Authentication by October 2022 (I think the official retirement date is October 13th but don’t quote me on this).
Thanks all!
In reply to: Super Job
Agreed! It has been game changing for us in our MSP business as well. Very good work to the OSTicket Awesome team!
Bump.
We had to temporary re-enable our basic authentication IMAP protocol to get our e-mail fetchign to work again. With this being said, Microsoft is permanently shutting down Basic Authentication come October 2022. I also found the an article on OS Ticket’s forums (https://forum.osticket.com/d/96893-basic-authentication-retirement-for-legacy-protocols-in-exchange-online) and am happy to see that they have invested the time into updating their platform to use more modern and secure protocols.
With this being said, it looks like there is a release candidate available now, and I am sure borrowing some bug fixes and such, an general availability release shouldn’t be too far behind. My question is how long do we think it might be before OSTicket Awesome adopts this updated release and releases their own version of it. I am just asking as we have a hard set deadline of October 2022 to make the switch otherwise we will no longer be able to fetch e-mails from any Microsoft Exchange Online Mailbox.
Thoughts?