[stevland]

Just a quick note to let you guys know that the Back To Top icon is displayed in mobile layout by default in osTicket-1.12.3-Awesome-102, which is available now.

[stevland]

Just a quick note to let you know that this has all been fixed up in osTicket-1.12.3-Awesome-102, which is available now. Except for the last one, I didn’t get to that. But it is on the list for next time!

[stevland]

Just a quick note to let you know that this has been fixed up in osTicket-1.12.3-Awesome-102, which is available now.

[stevland]

Just a quick note to let you know that this has all been fixed up in osTicket-1.12.3-Awesome-102, which is available now.

[stevland]

What I really recommend, if possible, is to reconfigure the logo itself.

As a graphic designer, I always make sure that a logo has a tall and a long version.

Please see examples 5 and 6 on the Logo Tips page to see what I mean.

[stevland]

https://forum.osticket.com/d/88640-ticket-view-automatically-brings-me-to-end-of-page-when-opened/10

[stevland]

Cuando te encuentras con un problema como este, la primera pregunta que debes hacerte es: “¿Es este un problema de osTicket o un problema de osTicket Awesome?”

Afortunadamente, puede tener una copia de osTicket y una copia de osTicket Awesome instaladas en el mismo servidor y utilizando la misma base de datos.

De hecho, si siguió las instrucciones de osTicket Awesome, aún debería tener una copia de trabajo del osTicket normal.

Si aún no tiene una copia del osTicket normal en su servidor, es fácil obtener una.

1) Descargue la última versión desde aquí: https://osticket.com/download/

2) Descomprímalo en su computadora local

3) Cargue el directorio upload/ a su servidor web y cámbiele el nombre a algo apropiado, como soporte-antiguo/

4) Copie el archivo de configuración de su instalación de osTicket Awesome (include/ost-config.php) en la misma ubicación en su instalación de osTicket.

5) Visite su instalación de osTicket en su navegador web (por ejemplo, http://www.yourdomain.com/soporte-antiguo/scp) para probar.

[stevland]

Ahora entiendo. Lo estás mirando en el Portal del cliente.

Pero no solo no se ve el recuadro completo del campo

El cuadro de campo completo está allí, solo falta el borde inferior. Arreglaré este pequeño problema en la próxima versión.

sino que no admite el contenido html

Veo a que te refieres. Pero noto que funciona de la misma manera en osTicket regular. Este no es un problema de osTicket Awesome.

[stevland]

¿En qué página estás aquí?

Porque en la página Abrir ticket, el botón verde debería decir Open (o Abrir en español).

What page are you on here?

Because on the Open Ticket page the green button should say Open (or Abrir in Spanish).

[stevland]

As you probably realize, Synology’s os is a highly proprietary version of Linux. I have no idea how an osTicket Awesome installation, uploaded through the File Manager, would behave differently (or if indeed it would be different at all). I’m just going by what I’ve been told.

You may be overthinking what security issues would be required to run osTicket / osTicket Awesome on a regular web server. I have been using osTicket myself for over a decade and I have never taken any additional steps to secure it. I’m sure some people do, but in all of my years of participating in the osTicket Forums I haven’t heard of anyone who has.

In short Enhancesoft has already made osTicket very secure, and one of osTicket Awesome development objectives is to modify osTicket’s code as little as possible. 😀

[stevland]

Hi @enrico,

Unfortunately a bunch of the translations are broken in osTicket v1.12.3, which I have reported here:
https://github.com/osTicket/osTicket/issues/5098

This affects what you’ll see in the desktop layout in osTicket Awesome. But it is an osTicket issue, not an osTicket Awesome issue. Hopefully it will be fixed when they release v1.12.4.

[stevland]

Oh weird! I typed a reply days ago… I guess I neglected to click Submit. Sorry about that.

I’m glad I asked for clarification because I was completely mistaken regarding what you want to modify.

This looks like these requests will take around 1/2 hour or so to implement, so I will quote you $40USD.

Obviously, I will need direct access to your installation to do the work. If you wish to proceed please fill out this form with as much information as possible. I will complete the changes within 2 business days or less and send you an invoice through PayPal.

[stevland]

Thanks for the report, @jfleduc.

To fix this please open include/staff/user-view-inc.php and delete line 13.

[stevland]

Yes, that is a glitch with osTicket itself (which I reported here).

But rest assured, if you see 1.12-git it means that you are indeed running v1.12.3!  😀

[stevland]

Correct!

There is also a workaround provided by another user.