[techcare]

Found some more 🙂

[techcare]

Have you tried using incognito mode in Chrome or similar in other web browsers? I’m presuming that you have cleared your cache? Don’t have any cache plugins running whether locally on server or via something like CloudFlare?

Any PHP errors?

If you use Chrome (other browsers have it as well) click on 3 dots, more tools, development tools. Then check out the console for any error messages.

[techcare]

G’day mate,

Is there going to be a new release soon to fix these bugs?

Cheers.

[techcare]

That is weird dude… here is what I have from the email sent to me:

I can confirm the issue. It can happen when you copy & paste an image into the editor which is already stored in the DB. To reproduce:

        open a ticket<br />
        move to HTML editor (add message / internal note)<br />
        write some text<br />
        copy &amp; paste image into editor<br />
        wait until progress icon &amp; bar are gone <br />
        check osTicket DB -&gt; table ost_file -&gt; last inserted row is your image (not necessary to check it – it’ll be there…)<br />
        now comes the strange part: sometimes (not always, but often), when you just inserted the image, it does not appear in the editor’s box.. even more strange: if you don’t move the cursor and just redo pasting (and wait for progress icon / bar) the image then appears (at least as generic thumbnail which becomes the image when you switch to HTML and back)<br />
        when point 7 happens as described (and you do pasting image again) the error #1062 is logged (but the image is in place)

Now, techcare is right when he is pointing to PHP version: in PHP 5.6.40 I can’t produce any of these issues. But even with PHP 7.1.8 (which should be supported since 1.11) I’m having them (massivly). &lt;br /&gt;<br />
&lt;br /&gt;<br />
Our users / agents do (nearly) never use the “Insert Image”-Button since most of the images are just small parts of a screenshot (and it’s a long way to save &amp; upload instead of just copy (using snipping tool) &amp; paste). If anyone has an idea how to fix the problems I’d take it…

Post Link: https://osticketawesome.com/forums/topic/error-copy-paste-screenshot/#post-4848

[techcare]

This is actually a really handy thing to have. <br />
Is this possible @stevland?

[techcare]

More to @stevland’s points.

PHP 7.3 is not officially supported by osTicket yet. Check it out here – https://github.com/osTicket/osTicket/issues/4800#issuecomment-473354828 even though @Jedikev does mention later that they are using it on 7.3 themselves.

[techcare]

I have the same issue with the missing image for the search option.

But I don’t have the exclamation mark issue, probably all my tickets only have either an attachment and/or replies.

[techcare]

Works for me too. Thank you.

[techcare]

Yeah I changed it when I posted last time. Interesting.

Understood mate. But without this working I’m back to the original osticket non responsive theme. Doesn’t any one else have this issue?

[techcare]

Why this shows up as resolved when it isn’t???

Please fix this!!

[techcare]

No drama dude. But this is a pretty big issue for me. What is the ETA for the new release? I’ve had to resort back to the standard osTicket theme.

[techcare]

Any update on this @Stevland?

[techcare]

G’day @stevland, 

Have you managed to take a look? I sent the FTP details a few days ago.

Cheers,

Steve

[techcare]

I’ll send through as soon as I have made them. Been busy lately so will be soon. Cheers for the help mate!!

[techcare]

No drama mate.

Yeah the main difference is that I needed something fixed in osTicket v1.12 and the dev’s instructed me to use the latest git version. So I did and I think it is running that ATM.

Do you think that is the problem?