I’ve reported the same issue in 2019. Apparently, it is a problem with OSTICKET itself. https://osticketawesome.com/forums/topic/french-translation-missing-many-of-the-default-menu-names/ …
Reply To: error 500 on search in ticket overview
Found my anwser: https://osticketawesome.com/forums/topic/search-is-broken-after-upgrade-to-1-17/ But also got the same behavior on the dataexport on a department page. …
user-styles.css is not applied
Hi there, I’m trying to make some modification in the footer background following our branding color, but it doesn’t seem to apply. on browser inspection the css does not come…
Reply To: "manage Collaborators"-overlay appears on bottom of page
edit: using chrome on different PCs. Edge works fine and displays the popup right where it belongs https://imgur.com/ger6mLs …
No overdue icon in "last updated" coloumn
…myself. However, one issue i couldn’t figure out myself is that there is no overdue icon on the “last updated” coloumn. The complete span “Icon overdueTicket” is missing. What I…
Reply To: Text size in menus and languages issues
…of room for a bigger font, but on a small screen there is not as much room. Your language question is more complicated to answer, so I will reply separately….
Reply To: Unable to upload custom logo
Okaaaaay never mind! It was a Cache issue! As seen here: https://osticketawesome.com/forums/topic/user-styles-css-is-not-applied/ A hard refresh did the trick!…
Reply To: Possible Bugs
…jquery-3.4.0.min.js?cba6035:2 jquery-ui-1.12.1.custom.min.js?cba6035:13 GET https://support.chronicbuilt.com/osta/img/backdrops/01 404 e @ jquery-ui-1.12.1.custom.min.js?cba6035:13 (anonymous) @ jquery-ui-1.12.1.custom.min.js?cba6035:13 (anonymous) @ jquery-3.4.0.min.js?cba6035:2 map @ jquery-3.4.0.min.js?cba6035:2 map @ jquery-3.4.0.min.js?cba6035:2 (anonymous) @ jquery-ui-1.12.1.custom.min.js?cba6035:13 dequeue @ jquery-3.4.0.min.js?cba6035:2 (anonymous) @ jquery-3.4.0.min.js?cba6035:2 each…
Reply To: Can’t disable Dark Mode
…access to one of your installations. Emily or Javier, if you’re willing to let me log into your osTicket please fill out Sections 1 and 2 of this form: https://osticketawesome.com/troubleshooting/assistance-request-form/?cornerstone=1…
Reply To: Possible Bugs
Yeah, also, anytime I access the theme configuration page from the Admin Panel, I get a blank screen. After reloading, it comes back….