…issue on this end. With your permission I would like to investigate this issue. If you’re okay with granting me access to your installation, please submit this form: https://osticketawesome.com/troubleshooting/assistance-request-form/ …
Office 365 Login not working anymore
…else and i still get “Invalid login. Check IMAP settings”. The log shows the following: osTicket is having trouble fetching emails from the following mail account: User: support@xy.net Host: outlook.office365.com…
Reply To: Changing Menu Text Color
…to see. The font is super thin, but the bold item is super bold. For comparison, here is what it looks like using your chosen background image in a standard…
Reply To: Sorting Tasks
…the report. I will look into fixing this, but unfortunately it probably won’t be a quick fix. But I will let you know what I come up with either way….
Translation italian
…“We provide archives and history of all your current and past support requests complete with responses.” is not translated in italian. If i set language to french it works, if…
Reply To: Error: The Upgrader does NOT support an update from the current patch
For anyone wondering why there are no responses to this thread, an “explanation” can be found here: https://osticketawesome.com/forums/topic/stevland-are-you-ok/…
Reply To: HTT500 SERVER ERROR Just after the parameters screen
Hi @dune356, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: https://github.com/osTicket/osTicket/issues/6359 I’m still working on a release for 1.17.2, hoping to have that…
Reply To: theme save
…me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges….
Reply To: Blue Screen of my main deployment
…in over a week. So I assume you’ve worked this out. I will mark this as resolved for now. But you can still add a comment if you need to….
Reply To: System does not show priority images
…If you would like me to resolve this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com….