Anonymous
Forum Replies Created
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In reply to: Translation issue
Hey!
Check the answer provided here: https://osticketawesome.com/forums/topic/homepage-modifying-text-for-open-a-new-ticket-check-ticket-status-boxes/
In reply to: Upgrade OS Ticket
Hey Alex,
You have to download the Awesome-OST version and upgrade using that one.
You should ignore the “standard” one put out by the OST guys. Unless you want to drop the Awesome-OST theme.
In reply to: In-site translations not being applied
Hey @stevland, appreciate the reply.
I might create a new issue then on Github to “relaunch” the conversation around it.
I’ve also shared this issue on their forum here: https://forum.osticket.com/d/99188-in-site-translations-not-being-applied/2
Hey @stevland,
Thanks for your reply! Apologies also for not updating from my end. We’ve done some tweaks with the server installation and since the re-upload of the images we haven’t experienced the issue….
So I’ll close this one for now 🙂
Sure, but I am not sure why would this bring the images back?
Hello @stevland,
Any further advice on this issue, please?
Feel free to ask for more explanations and/or details.
Many thanks in advance for your timely support.
Hey @stevland, thanks for getting back.
I just checked the directory for my local instance (it’s both happening locally and in the prod environment) and the image is gone from the directory…
I’ve just re-uploaded the logo via the admin interface and it does get placed into the upload directory.
– – — – – –
Also, this might help, we use Docker and we’re basing ourselves with the following images:
- MySQL database: “mysql:5”
- Apache HTTPD web server: “php:7-apache” (plus customisations inspired from <https://hub.docker.com/r/campbellsoftwaresolutions/osticket/dockerfile>)
Amazing @stevland, this is what I was looking for. Thanks a lot!
In reply to: Unable to upload custom logo
Okaaaaay never mind! It was a Cache issue! As seen here: https://osticketawesome.com/forums/topic/user-styles-css-is-not-applied/
A hard refresh did the trick!
In reply to: Unable to upload custom logo
Hey @stevland,
I am trying to apply to CSS changes to /osta/user-styles.css on my local instance but it does not seem to be taking in into account. Do I need to do call that CSS sheet somewhere for these changes to be applied?
Hey @stevland these languages are packed as .phar files. Is it the case for you too? How can I unpack them?
Amazing, thanks Stevland!
In reply to: Unable to upload custom logo
Hi guys,
I am experiencing the exact same problem, the custom logo is broken as the header image and in the admin panel (also displaying 3 broken images).
However I am using this logo (referencing the URL) in the email notifications and there the logo is still well displayed. I see however that the URL pointing to the logo in these email notification is different though:
Email: https://sherlog.msf.org/storage/attachments/5649-logo-new.png
Site header: /osta/uploads/logo-new.png?1591096212
haha thanks @stevland!
1/ Gottcha. I guess this would be the same scenario for any edits we might be making to your default theme, correct?
2/ Unfortunately we plan use to 2 other languages … (French & Spanish)
Thanks for your time!
Julien
